Dynamics CRM Manager/Architect

Who's the Boss?

You’ll be working with Kirsten, our really awesome Marketing Director.

What You'll Be Doing

• Understand and collect requirements from multiple stakeholders and departments.
• Triage and prioritize needs with stakeholders.
• Develop vision and roadmap to meet current and future business needs.
• Triage all incoming requests and schedule changes.
• Develop enhancements or negotiate for other resources to help with this.
• Implement development and IT best practices to ensure data integrity, good architecture and database design, version control, builds, code commenting, methodical staging of updates into production, data dictionary, etc.
• Coordinate stakeholders to test all enhancements and upgrades.
• Provide day-to-day user support and administration.
• Troubleshoot issues with the system.
• Document system design and use, as well as train users.
• Work closely with internal IT team to manage system, upgrades and ensure CRM health.
• Stay up-to-date on upcoming Dynamics versions.

Who Are We Looking For?

• Incredible interpersonal skills
• Ability to meet deadlines under challenging situations
• Desire to listen and sometimes just take it all in from different departments
• Talent for working independently
• Exceptional time management skills
• Excellent oral and written communication skills including active listening

What Skills You'll Need to Bring

• Expert understanding of Dynamics user roles and security profiles.
• Advanced understanding and expertise in MSFT Dynamics Forms, Reports and Business Rules.
• Database knowledge and design expertise.
• Development and IT best practices.
• Excellent oral and written communication skills including active listening, asking appropriate questions, clarifying information, and writing clear, concise documentation.
• Ability to work effectively independently.

 

What Education You'll Need to Have

This position does not require any education.

What Experience You'll Need to Have

• Minimum of 3-5 years of hands-on experience with CRM Dynamics, including Dynamics 2015 or above.
• SQL expertise and experience creating stored procedures.
• Awareness of additional integration options including phone systems, Outlook, MailChimp, KB, surveys, reporting/analytics, dashboards, customer portals, and other CRM external apps.

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• Consideration for partial remote work will be extended to candidates meeting all requirements.
• No travel required.
• Competitive salary plus generous Bonus Program.
• Industry-leading 401K match and company contribution plan.
• Comprehensive Medical + Health Programs and gym reimbursement.